This sections explores creating and sending individual SMS Messages.
The SMS activity entity contains all SMS messages. Please access the Activities records and select SMS.
The All SMS view displays all SMS activity records.
To create an SMS record, select SMS in OTHER ACTIVITIES.
The following fields should be filled on the SMS activity form:
The Remaining Characters field displays the remaining number of characters.
Save the record. The SMS record will be created with Status Reason: Open.
To send an SMS record, press the SEND button. The record's Status Reason will be updated to Pending Send.
Once the SMS is sent the Status Reason will be updated to Sent and the record will no longer be active: Status: Completed.
The "Bulk SMS" entity allows sending the same SMS to a large number of recipients. The bulk SMS record will create individual SMS activity records.
Select the "Bulk SMS" entity.
The following fields should be filled on the Bulk SMS form:
In addition, the Name is a read only filed that will be automatically generated.
Once the record is created and saved the Status Reason will be Open.
Click the SEND button. A process will create an individual SMS activity record for each contact/lead/account on the marketing list assigned.
The Status Reason will be updated to Sending
When the process of creating individual SMS records is complete, the Status Reason will be updated to Sent and the record will be Inactive. Note that this implies that all the SMS records have been created not sent.
On the Bulk SMS form a sub-grid of individual SMS records displays the status of each record created. The records can be accessed from within the sub-grid.
An Analytics section displays chart statistics regarding the Bulk SMS record.
This section explores sending automated SMS messages using Microsoft Dynamics CRM/365 workflows.
Go to "Settings" and Select "Processes". Press New to create a new workflow record.
Name the process, specify the Entity and select the Category: Workflow.
You can create different conditions and triggers for sending an SMS message.
The below steps provide an example on how to incorporate an SMS message inside a workflow: